What is SaaS Customer Training? Customer training is an engaging customer education experience – which lasts the entire customer journey – conducted by the customer success team. The training...
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Red Flag Indicators of Your Customer Churn
What is customer churn? Customer churn is the rate at which your existing customers stop doing business with you. It can be calculated by the number of customers you...
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What to Look out for When Creating a Data Visualization
“Lies, damned lies, and statistics” Numbers have a persuasive power. Living in the era of Big Data, more and more businesses are making data-driven decisions by monitoring performance, identifying...
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A Guide to 360-Degree Customer View
What’s a 360-degree customer view A 360-degree customer view, also known as single customer view (SCV), is an aggregated, consistent and holistic representation of the data held by an...
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Understanding Your Zendesk Schema
The purpose of this tutorial is to familiarize you with the default Zendesk schema found in Stitch. At the conclusion of the tutorial, you’ll be able to effectively use...
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How to Track Customer Acquisition
What is customer acquisition? Customer acquisition is a process of gaining new customers for your business. The goal is to convert the initial brand awareness campaigns into new customers....
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Chart Type Decision Tree
Charts Can be Effective and Powerful but…There are so Many If you are working in a data-driven company that needs visualizations to assist with decision making, you probably need...
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What Components Make up a Successful Dashboard
What is a dashboard Just as a car dashboard that shows you the speed, temperature, fuel level, tire pressure warning, etc., a business dashboard consolidates, arranges, and visually displays...
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How to Segment Your Customer Data to Improve NPS Score
Being familiar with NPS (Net Promoter Score), which is a popular metric to measure how likely a customer is to recommend your service, you notice a drawback; it doesn’t...
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There Is No Perfect NPS Score but There Are Ways to Use It
What is Net Promoter Score? Net Promoter Score (NPS) is a survey tool designed to gauge the loyalty of customer relationships. The Net Promoter Score asks participants “How likely...
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