Source: https://chatbotsmagazine.com/chatbot-the-next-big-thing-512b292303a4 What is a Chatbot? A chatbot is an AI-powered bot as an add-on feature for your web and in-app messaging experience. It will automatically respond to support tickets...
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What are Customer Breaking Points? Customer breaking points are moments in a customer’s experience that drive them away. You can use customer churn rate to measure the percentage of...
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What is Customer Onboarding? Customer onboarding, typically possessed by the Customer Success team, consists of all activities involved in proactively guiding a new customer through your product or service....
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What is customer churn? Customer churn is the rate at which your existing customers stop doing business with you. It can be calculated by the number of customers you...
Read moreA Guide to 360-Degree Customer View
What’s a 360-degree customer view A 360-degree customer view, also known as single customer view (SCV), is an aggregated, consistent and holistic representation of the data held by an...
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The purpose of this tutorial is to familiarize you with the default Zendesk schema found in Stitch. At the conclusion of the tutorial, you’ll be able to effectively use...
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Being familiar with NPS (Net Promoter Score), which is a popular metric to measure how likely a customer is to recommend your service, you notice a drawback; it doesn’t...
Read moreThere Is No Perfect NPS but There Are Ways to Use It
What is Net Promoter Score? Net Promoter Score (NPS) is a survey tool designed to gauge the loyalty of customer relationships. The Net Promoter Score asks participants “How likely...
Read moreHow to Do Market Research
What is Market Research? Market research is using an organized way to gather information about a product’s target customers in the market. It enables product managers to create new...
Read moreHow to Conduct Unbiased Market Research for Your Product
Cognitive biases are, as a part of human nature, frustrating hurdles of conducting unbiased market research Working in the product management team, you already know how to conduct a...
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